Privacy Policy
1. Scope
This policy explains how Nestile Tileworks processes personal information across our websites, emails, and course platforms. It applies to learners, team administrators, and site visitors.
2. Data we collect
- Account data: name, email, password (hashed), and optional phone.
- Transaction data: courses purchased, invoice details, and payment confirmations (handled by our payment processor).
- Usage data: pages visited, device/browser info, approximate location, and error logs.
- Support data: messages and attachments you send us.
3. How we use data
- Provide and improve courses, issue certificates, and ensure platform security.
- Process payments and prevent fraud.
- Respond to support requests and send service messages.
- Comply with legal obligations and enforce our Terms.
6. Your rights
Where applicable, you may request access, correction, deletion, or portability of your data, and object to or restrict processing. To exercise these rights, contact us using the details below.
7. Security
We use encryption in transit, access controls, and regular audits. No method is 100% secure; we strive for appropriate safeguards relative to risk.
8. Retention
We retain account, transaction, and certificate records as required for business, legal, and audit needs. Support messages are retained for up to 24 months unless required longer.
9. International transfers
If your data is transferred internationally, we use appropriate safeguards such as standard contractual clauses and vendor due diligence.
10. Changes to this policy
We may update this policy. We will post updates here and adjust the effective date.
11. Contact
Email [email protected] or call +1 (415) 555-0173.
Effective date: 2026-01-01